Cancellation Policy
Because people often book parties well in advance, customers recognize that there are limited times available for events. KidsCo Play will show up rain or shine! Events that are canceled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount.
Weather Policy
KidsCo Play will make every reasonable attempt to hold an event. In most cases of bad weather, we are still able to offer the event. However, if an event is affected by unsafe weather (tornado warnings, high winds, heavy snow, unsafe roads, or flooding), KidsCo Play reserves the right to reschedule your event or offer you a full refund.
Parking Policy
For Video Game Parties, prior to arrival please allocate 60 feet (approximately 7 parking spaces) for the game trailer to park that is free of hazards and foot traffic. To avoid damage to customer and KidsCo Play property, we reserve the right to refuse to pull a game trailer onto customer property. Delays caused by clearing space for the truck and trailer will not prevent us from leaving at the scheduled time. A permit is only required if we will need to park in a "No Parking" zone. KidsCo Play trailers are no wider than any contractor or landscaper vehicle and in most cases parking outside the home at the curb is not an issue. If a parking permit is required, it will be the responsibility of the Customer to arrange for one.Travel Surcharge
A "Travel Surcharge" will be added to any reservation that is outside of our 25-mile radius from our Main Office. See the chart below surcharge rates.
- 25-30miles: $25 extra
- 30-35miles: $50 extra
- 35-40 miles: $75 extra
-40-50 miles: $100 extra
-50+ miles: out of our service location