Reservation DepositAt the time of booking, the Customer authorizes KidsCo Play to charge a non-refundable deposit in the amount of 50% the quoted price for reservation of the event. Events booked online are for private small events (20 participants or less). These pricing packages are not valid for large group or public events. If you are interested in discussing options for a large event, please contact us directly so we can discuss possible options. Our goal is to provide you and your guests with an exceptional KidsCo Play experience.
Payment TermsCustomer authorizes KidsCo Play to charge the remaining invoice balance up to 48 hours prior to the event. However, in many instances the final payment is processed on the day of your event.
Cancellation PolicyBecause people often book parties well in advance, customers recognize that there are limited times available for events. KidsCo Play will show up rain or shine! Deposits are non-refundable. Deposits can be transferred to another date if available, but transfers must be made no later than 15 days prior to event date. Events that are canceled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount.
Weather PolicyKidsCo Play will make every reasonable attempt to hold an event. In most cases of bad weather, we are still able to offer the event. However, if an event is affected by unsafe weather (tornado warnings, high winds, heavy snow, unsafe roads, or flooding), KidsCo Play reserves the right to reschedule your event. No refund will be issued for this reschedule.
Parking PolicyFor Video Game Parties, prior to arrival please allocate 60 feet (approximately 7 parking spaces) for the game trailer to park that is free of hazards and foot traffic. To avoid damage to customer and KidsCo Play property, we reserve the right to refuse to pull a game trailer onto customer property. Delays caused by clearing space for the truck and trailer will not prevent us from leaving at the scheduled time. A permit is only required if we will need to park in a "No Parking" zone. KidsCo Play trailers are no wider than any contractor or landscaper vehicle and in most cases parking outside the home at the curb is not an issue. If a parking permit is required, it will be the responsibility of the Customer to arrange for one.
Travel SurchargeA "Travel Surcharge" will be added to any reservation that is outside of our 25-mile radius from our Main Office. See the chart below surcharge rates.
0-25 Miles = No Surcharge
26-35 Miles = $25 Surcharge
36-45 Miles = $50 Surcharge
46-55 Miles = $75 Surcharge
56-80 Miles = $100 Surcharge